Boost your company performance and save money : don't choose between one and the other

Four interdependent axis

4 axis to boost your company performance

Rationalise your processes

Adressing this axis, you will :

• de-duplicate processes or eliminate redundancies

• simplify processes

• get rid of useless processes and "orphan processes"

• automate processes,

• ...

Improve service levels / service delivery

This one is about reducing the duration for outages, impacts of incidents or improve your Service Levels.

Rationalise / modernise tools

• Rationalising tools means get rid of unused equipments, tools, IT infrastructures,..

• Modernising tools means... well.. it sounds clear : use most recent equipments, technologies, automate when possible etc...

Improve your sourcing

This one is probably the most critical because you will heave to deal with :

• External sourcing : supplier consolidation, contract renegotiation, here are the main topics you will have to deal with;

• Internal sourcing : here we are talking about developing your team skills, reducing the number of FTEs, nearshoring or offshoring activities..

Why dealing with these four axis in a coordinated and consistent way is crucial ?

Of course, you may want to adress these topics in a row. But honestly, it doesn't sound like being the most adapted approach.

As i mentionned before, these axis are in fact... interdependent : which means if your adress only one.. you may have trouble with the remaining ones.

Let me give you some examples :

• If you want to improve your Service Levels, you may need

  • additional FTEs

  • new infrastuctures

Which means additional costs

• If you want to rationalise to automate processes, you may need..

  • More recent tools

  • Less people once the processes are automated..

• If you want to size your teams down your may have

  • Lower performances

  • Lower customer satsfaction

when adressing these four axis, you can have the one and the other if and only if, you act in a coordinated and consistent way.

In another post i will tell you more about how to adress each of this axis. So stay tuned